Coco Software Studio / INDEPENDENT DIGITAL STUDIO
COCO / WHAT WE CAN BUILD

POS System IntegrationThe POS should be part of one transaction record.

A useful POS integration reconciles products, orders, payment and refunds—not just two dashboards. Access depends on the existing POS vendor and APIs.

Built around your business · Clear scope · Practical delivery

COCO / WORKFLOW STUDY04—15

From uncertainty to action

Customer questionThe POS should be part of one transaction record.
Business contextA click-and-collect order is paid at pickup but staff…
First improvementIdentify sources of truth across POS and orders
Concept interface
COCO / PAYMENT ENGINEERING
Understand the work first.
01 / THE REAL PROBLEM
The business question comes first.

A useful POS integration reconciles products, orders, payment and refunds—not just two dashboards. Access depends on the existing POS vendor and APIs.

TYPICAL BUSINESS SCENARIO

A familiar moment in the business

A click-and-collect order is paid at pickup but staff must separately mark it complete in the online system.

Typical business scenario.

02 / HOW WE WOULD APPROACH IT

Understand the situation.
Then make the right change.

Three practical decisions that often shape this engagement. Your actual scope is agreed for your business.

Identify sources of truth across POS and orders
COCO / WORKING SESSION
Identify sources of truth across POS and orders
STEP 01 / 03Illustrative
03 / TAILORED DELIVERY

What might we deliver?

Custom engineering that can be tested, supported and extended as your business grows.

01 /

POS API/plugin integration assessment

02 /

Online/offline order and stock mapping

03 /

Exception retries, logging and reconciliation

POS and terminal integrations depend on device, account, region, API permission and certification. Test outages, unknown outcomes, cancellations and refunds. Square Dev ↗

04 / MEASURE WHAT MATTERS

How would we know?

We prefer useful evidence over decorative dashboards. Final metrics depend on available and trustworthy data.

01

Orders requiring double entry

Track changes in orders requiring double entry against the baseline.

02

Product and amount mismatches

Track changes in product and amount mismatches against the baseline.

03

Time to resolve daily exceptions

Track changes in time to resolve daily exceptions against the baseline.

05 / CONNECTED CAPABILITIES

What needs to connect
behind the order?

Connect products, customers, orders, stock, payments and finance based on your operating model—not a fixed feature list.

START WITH YOUR BUSINESS

Start with the problem.
Then scope the work.

Tell us how you operate, what you currently use and the one thing you want to improve.