Coco Software Studio / INDEPENDENT DIGITAL STUDIO
COCO / WHAT WE CAN BUILD

PayPal IntegrationPayPal is a checkout choice—and a status workflow.

Adding PayPal should not add manual reconciliation. Authorisation, capture, refunds, disputes and order records must fit the existing store.

Built around your business · Clear scope · Practical delivery

COCO / WORKFLOW STUDY01—03

From uncertainty to action

Customer questionPayPal is a checkout choice—and a status workflow.
Business contextThe shopper returns from PayPal but the shop has not …
First improvementReview platform and PayPal merchant eligibility
Concept interface
COCO / PAYMENT ENGINEERING
Understand the work first.
01 / THE REAL PROBLEM
The business question comes first.

Adding PayPal should not add manual reconciliation. Authorisation, capture, refunds, disputes and order records must fit the existing store.

TYPICAL BUSINESS SCENARIO

A familiar moment in the business

The shopper returns from PayPal but the shop has not refreshed. Support receives a payment screenshot for an unconfirmed order.

Typical business scenario.

02 / HOW WE WOULD APPROACH IT

Understand the situation.
Then make the right change.

Three practical decisions that often shape this engagement. Your actual scope is agreed for your business.

Review platform and PayPal merchant eligibility
COCO / WORKING SESSION
Review platform and PayPal merchant eligibility
STEP 01 / 03Illustrative
03 / TAILORED DELIVERY

What might we deliver?

Custom engineering that can be tested, supported and extended as your business grows.

01 /

PayPal checkout integration

02 /

Order/payment state event handling

03 /

Refund and support workflow

Workflow concept. We review merchant eligibility and provider requirements as part of planning the integration.

04 / MEASURE WHAT MATTERS

How would we know?

We prefer useful evidence over decorative dashboards. Final metrics depend on available and trustworthy data.

01

Unmatched payment records

Track changes in unmatched payment records against the baseline.

02

Checkout exceptions and exits

Track changes in checkout exceptions and exits against the baseline.

03

Refund status synchronisation

Track changes in refund status synchronisation against the baseline.

05 / CONNECTED CAPABILITIES

What needs to connect
behind the order?

Connect products, customers, orders, stock, payments and finance based on your operating model—not a fixed feature list.

START WITH YOUR BUSINESS

Start with the problem.
Then scope the work.

Tell us how you operate, what you currently use and the one thing you want to improve.